Dealer/workshop recommendations or any to avoid

Pirate

Well travelled
Location
Aldershot, UK
Thought it might be useful to start a list of recommended RE dealers or independent workshops around the UK in case we find ourselves in need a little way away from home teerritory. I bought my Himalayan from Hartgate Motorcycles in Mitcham, SW London - https://hartgatemotorcycle.motogb.co.uk/. As far as I am concerned, the salesman, Andy, was excellent, very polite and helpful and gave me what I still believe to be a reasonable deal on my bike, throwing in RE panniers and Kappa top box for £4500 in November 2019. After sales service is OK but the mechanics show little or no interest in chatting and the invoices contain no useful info. My local motorcycle workshop is just what is required (apart from being so much closer to my home!). Normandy Motorcycles, just outside Guildford - https://www.normandymotorcycles.co.uk/ - has been run by the same two blokes (Peter and Jason) for over 25 years and they are friendly as anything, always seem to have time for a chat and tell me everything they find about my bike - the good, the bad and the ugly! Can't recommend this place highly enough.
 

fatal

Well travelled
Location
Lancashire UK
I was pleasantly surprised by the aftersales service I had from my supplying dealer, regarding an issue with the headlight. So a thumbs up from me to Millenium Motorcycles in St Helens. I can recommend as an independent workshop MW Racing in Rainford, St Helens, I've used this place for 20 years for MOT tests and repairs that I've not fancied tackling myself.
 

dabs

Well travelled
Location
Merseyshire
I was pleasantly surprised by the aftersales service I had from my supplying dealer, regarding an issue with the headlight. So a thumbs up from me to Millenium Motorcycles in St Helens. I can recommend as an independent workshop MW Racing in Rainford, St Helens, I've used this place for 20 years for MOT tests and repairs that I've not fancied tackling myself.
Good to hear about Millenium as my bike just went in for a Warranty issue to them today, would'nt of been my 1st choice but Roadside assistance took it in, have old history with them but times change so i'll be optimisitc.
 

dabs

Well travelled
Location
Merseyshire
Nosey is okay :LOL: Well initially they told me that my bike was'nt registered with them, turns out as mine has a private reg they had to look on another system with the Vin number, took 20 mins on hold, when i called i waited 10 mins to get through, once details were up i had the biggest flat bed turn up (contracter) within the estimated time of 1 hour, so all good for that, As it was collected on Sunday it went to storage overnight (St Helen depot) to be delivered to Millenium Monday, rang this morning at 9am and no bike o_O called Roadside Assistance to find out where my bike was, delivered to Millenium at 9.30am, a few hiccups but no different to most operators so i would'nt slam them, just seems RE are a bit shoite with their paperwork, call them and make sure your registered for future.

Initially i contacted MotoGB who told me the 1st service was'nt registered with them, jesus, called the dealer who sold the bike to get him to update, nether the less sent a copy with the bike and emailed them a copy of the original.. RE and some dealers need a rocket up their arse me thinks..

Shoul'dnt worry about Roadside Assistance as generally most people who have used them have only good things to say.

Bike problem........Bike laid up for a week between 21st and 28th August outside in hot weather, petrol tank expanded and tank guard rails dug into tank, could'nt use steering lock as the lower triple was touching the front of the tank both sides ( immediate mot fail) tank somewhat deformed, after 4 days fuel had been dripping from the fuel pipe connection at the tank and left a nice puddle under the bike, vented everyday afterwards, could probably fix the problem but i want the tank replaced, bike is one year old with 2700 miles. Let's see what happens with Millenium, no money in warranty work for dealers so they wont bust their balls over it, unless ya find a good one.

Well you asked :LOL:
 
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fatal

Well travelled
Location
Lancashire UK
My bike wasn't registered with RE assistance either, luckily I rang early in my ownership to check. Took them about 30 minutes to sort out IIRC.
I'm surprised about the tank expanding, that seems a bit weird. I've had a few bikes from Millenium over the years, the after sales wasn't the best, but I have to say that they were very good when I had an issue with my headlight. They got me booked in very quickly and had the bike a couple of days. I was impressed with their service this time.
Did you know that MotoGB own Millenium, and several other dealerships in the northwest?
Who was your supplying dealer?
I hope you get this sorted quickly.
 

dabs

Well travelled
Location
Merseyshire
Yep i'm aware MotoGB have bought up many of the dealers, seems dealers are either exceptional or just downright bollocks in the uk, i'll hold my opinion of Millenium until i see how they come through, but maybe things will be fine ? I also met one of MotoGB's directors at the Manchester bike show this year and really did'nt care for his attitude, apprently he's at Millenium quite a lot.
The Tank situation is a bit odd but i suspect evap/purge valve, blocked breather or some such but it's strange for sure, happened to a couple of others also around the world, not many mind, maybe around 4 that i can see.

I bought the bike 2nd hand with 400 miles and the 1st service done from a chap in High Wycombe and the supplying dealer was Powerbiking who i have spoken with.

I'm not optimistic for a quick turnaround as the service dpt told me lead times were quite long, if they have it for silly time i'll be chasing a loan bike.
 

Stig57

Getting there...
Location
Wigan
I bought my Classic 350 from Wigan Motorcycles. So far so good. They are a friendly bunch and quite helpful.
I haven't heard anything bad about them so that's a bonus.
 
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