Roadside assist

sivhead

Getting there...
Location
nsw australia
5mths since I got my new Himalayan and was still waiting for documents about roadside assist. Contacted Royal Enfield NZ through email and they sorted it out pronto. Get a call from the dealer straight away " oh papers are on their way "
I had the same thing in Newcastle Aus, and they tried to say that I only had a 25klm delivery area where in fact its a 50klm area. The bike is great but the company's in Australia leave a lot to be desired.
 

Woodstock

Well travelled
Location
Woodstock, NY
I was never sold on the warranty roadside assist and fortunately never had cause to test it. But with two years of ownership gone, I decided to pay the extra $30 to get motorcycle coverage through AAA. It also occurred to me that it may suit me better to get my bike trucked home versus the closest shop. For another year, I have a choice. Insurance.
 

puttbutt

Well travelled
Location
NY
I don't know about other countries. but from my own personal experience, it's been a PIA to get towing for the bike. it seems that many towing companies don't tow bikes.
 

Ric

Well travelled
I had the same thing in Newcastle Aus, and they tried to say that I only had a 25klm delivery area where in fact its a 50klm area. The bike is great but the company's in Australia leave a lot to be desired.
Well they never told me about road side assist, plus at a minimum I am 200km away from a dealer, or the dealer I bought from, so roadside assist, if it is 50km max, is no good to me anyhow.
 

Roy Gavin

Well travelled
Usually AA membership goes with the driver, not the vehicle , so if you have it it covers your bikes and cars.
My AA has different membership costs depending on the recovery distance, some might have a extra premium for bikes. So check.
I have the max cover which gets me back from interstate, an extra $50- is not a much compared with the potential cost.
No mention of any difference in cover for sealed or unsealed roads, but somehow cant see them giving much cover along the Gunbarrel or whatever, so if real outback is contemplated might be best to check. And get a Sat phone!
 

El_Guapo

Well travelled
Location
Melbourne
Interesting. I got given the roadside assistance for free. (I can't remember paying anything else ) Maybe it was a promo in that time.
I have not use it and hopefully I will never need to. But you know, can't be cheaper than free.
 

Ric

Well travelled
5mths since I got my new Himalayan and was still waiting for documents about roadside assist. Contacted Royal Enfield NZ through email and they sorted it out pronto. Get a call from the dealer straight away " oh papers are on their way "
I have had my bike for 8 mths, and still haven't got the paperwork for the Roadside Assist, but finally got a call from the dealer late last week, after I enquired about it 3 weeks ago, that if I don't get the paperwork and card in the next 3 weeks to give him a call. So in the meantime I have no protection just like the last 8 months, not very good service or good PR from ROYAL ENFIELD is it!
 
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El_Guapo

Well travelled
Location
Melbourne
Well, my son's battery went flat and he needed to call RE road side assistance.
The issue was not the battery , but the regulator. The battery went flat as the regulator was not sending electricity back to the battery
Road side assistance went, pick up the bike and tow it to the dealership A1 Motorcycles to replace the regulator and dead battery un warranty grounds.
So far , so good.
 

El_Guapo

Well travelled
Location
Melbourne
Will roadside assistance from RE pick you up out in the bush, like where I am, or is it only for cities or close to cities?
that is a very good question ... I have no idea mate.
Maybe call them and clarify if they would do it.
More than likely, if towed, they will charge you extra over 50km.
 

Ric

Well travelled
Well, if they don't do it, and charge you for over a set distance, then it is not "3 years Free Roadside assist" is it, so they shouldn't offer it for out side cities and have that written in the sales blurp.
 

Roy Gavin

Well travelled
Well, if they don't do it, and charge you for over a set distance, then it is not "3 years Free Roadside assist" is it, so they shouldn't offer it for out side cities and have that written in the sales blurp.
Most of us will have AA/RAA/RAC membership which covers us for recovery for any vehicle registered in our name, car or bike.
Limits for recovery depend on premium paid, so most of us find out what we are getting before e decide to join and pay a premium to suit our needs.
RE's "Roadside Assist" does not necessarily replace the recovery cover offered by others, but in any event it would seem prudent to find out exactly what is offered before you acquire it. Then add AA membership to supplement it and give the cover you need.
But as it seems there is little premium added to the bikes modest price some might just consider whatever they get as a bit of a bonus
They may have a restriction as to their definition of what they consider a Road, it simply may exclude unsealed tracks within a set distance of repair facilities, you can't really expect service halfway along the Gunbarrel!
Seems like you get recovery from within 100 kn of a dealer, no mention of restriction on simply assistance!
 
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BKSCRAMbler

Finally made it
Location
Brooklyn
I don't know about other countries. but from my own personal experience, it's been a PIA to get towing for the bike. it seems that many towing companies don't tow bikes.
Bingo! My insurance "includes" roadside assistance and the 2 times I've called I've gotten the same story: "no one in our network is available, find someone and we'll reimburse you"!? Thanks for NOTHING. I bought a AAA Premier membership the next day for $130.
 

puttbutt

Well travelled
Location
NY
Bingo! My insurance "includes" roadside assistance and the 2 times I've called I've gotten the same story: "no one in our network is available, find someone and we'll reimburse you"!? Thanks for NOTHING. I bought a AAA Premier membership the next day for $130.
just curious. I have full coverage with Geico. when I got my bike towed to the shop last. the company that had previously towed my bike, suddenly stopped towing bikes. waited two hours for the tow company to call. when I never received a call, called the insurance company up and the insurance co. contacted them, and was informed they didn't tow bikes anymore. they had to call another tow company. just because you got AAA membership, does that gaurantee that you'll get better towing service?
 

BKSCRAMbler

Finally made it
Location
Brooklyn
just curious. I have full coverage with Geico. when I got my bike towed to the shop last. the company that had previously towed my bike, suddenly stopped towing bikes. waited two hours for the tow company to call. when I never received a call, called the insurance company up and the insurance co. contacted them, and was informed they didn't tow bikes anymore. they had to call another tow company. just because you got AAA membership, does that gaurantee that you'll get better towing service?
As a first time member I honestly don't know and certainly hope I don't have to find out anytime soon! That said, a buddy of mine who's been riding for 30 years told me that's the FIRST THING I should've done when I got the bike (regardless of my existing insurance). Hes aid it's indispensable... I trust him implicitly so... I'm actually heading out West next week and renting a bike while out there so I called AAA yesterday to make sure I was covered. I am fully covered for roadside assistance in all 50 states if that tells you anything?
 

puttbutt

Well travelled
Location
NY
I am fully covered for roadside assistance in all 50 states if that tells you anything?
That's nice that you have 50 states coverage. but will you have to wait long before they find a company willing to tow your bike. base on my past experience with Geico trying to get the bike towed, twice, I was standing on the roadside for over two hours. and one of those times, I eventually had them contact the shop where I purchased the bike and they sent a van to pick me up. hoping you have a safe trip next week, and that you won't need to test your AAA policy.
 
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