Rubbish support

[Cedric]

my himalayan failed less than 18 months old, still at the dealership 7 weeks later no news yet, RE UK support don't answer my emails, my only form of transport... no courtesy bike, no compensation, costing me a fortune on public transport to get to work, when the trains run ?
Absolutely disgusted with the level of customer service, should I say complete lack of.

 

[Splinter]

Have you tried going right to the top and bypassing managers?

 

[REHima]

assuming you bought new from that dealer you should get a courtesy bike or reject the bike and trade it for a new one?
?

 

[Woodstock]

my himalayan failed less than 18 months old, still at the dealership 7 weeks later no news yet, RE UK support don't answer my emails, my only form of transport... no courtesy bike, no compensation, costing me a fortune on public transport to get to work, when the trains run ?
Absolutely disgusted with the level of customer service, should I say complete lack of.

Sorry it is happening. It is a tough one. You are not alone. I only hope it improves.

 

[dabs]

assuming you bought new from that dealer you should get a courtesy bike or reject the bike and trade it for a new one?
?

I dont think this far in you can reject the bike, not 100% sure though.

 

[Stig57]

Don't they have a 3 year unlimited mileage warranty same as the Classics ? Try a solicitors letter saying fix it in a reasonable time or pay expenses incurred.
Not sure if that would work in a legal sense but it normally puts a rocket up where the sun don't shine

 

[dabs]

Don't they have a 3 year unlimited mileage warranty same as the Classics ? Try a solicitors letter saying fix it in a reasonable time or pay expenses incurred.
Not sure if that would work in a legal sense but it normally puts a rocket up where the sun don't shine

Well i'm confused, i thought mine was a 3 year warranty and either picked up reading someplace it was 2 years only or i maybe dreamt it, lets go with 3 not that it's worth a f**kin carrot in my neck of the woods. This is the newest bike i ever bought (400 miles) and i was already aware of warranty gripes but the boss insisted i deserved a newer bike so who i am to argue, chances are i'll be sorting issues myself unless it's a costly one..

 

[Bluestrom13]

Euro 4 bikes have / had TWO year warranty. Unless your supplying dealer is generous.
Euro 5 bikes, the three year warranty was introduced. For what it is worth. Anyone read the exclusions?

When the indicator switch failed on my Euro 4, at 20 months , the local RE dealer suggested I get one from Hitchcocks, as I had not got RE dealer stamps in the book (Other than 300mile one).
Frankly, I couldn't be bothered to argue. . £44 and one hour of my time sorted it.
Though what dealer oil and filter changes, and (possibly) tappet checks have to do with rubbish switchgear failure is beyond me.

 

[Overdrive]

Consequential loss (ie no transport, cost of buses, inconvenience etc) is excluded from any warranty - the warranty should cover any poor manufacture or unexpected failure of a part.
A good relationship with the dealer is priceless with warranty claims in my experience.
One advantage of RE bikes is they are very simple, and spare’s aren’t expensive, I think the dashboard on the Himalayan is the most expensive part and even that’s not too much compared with the Italians (in particular ) and Japanese manufacturers.
After the first 300m service with the dealer (which was not completed correctly) I’ve self serviced/repaired my E5, and if it does go bang I’ll simply swallow the costs involved if a warranty claim is rejected, which if the failure is not related to dealer servicing is unlikely-dashboard for example.
I believe that in the UK the E5/BS6 bikes have a 3 year warranty, the earlier one (BS4) only have two years.
Warranty length over 2 years (eu ruling is minimum 2 years for vehicles iirc) is decided by the importer.
By the sound of things the OP is being treated pretty badly, probably not helped by RE taking over responsibility for the UK from Moto GB - I would guess he’s caught in the middle.
It maybe worth an email to RE’s CEO (Siddhartha Sikram Lal) who is UK educated and on the surface at least appears to care passionately about the products and brand.

 

[Dool2]

Do you have that email address? Mr Lal,,,, @ . .

 

[dabs]

Okay so 2 confirmations of a 2 year warranty on an E4 2021, that news actually makes me happier as i can use the warranty as toilet paper come September woopwoop, love my Himmy but so disgusted with RE, if i buy again it will be used without a warranty.

 

[Overdrive]

Do you have that email address? Mr Lal,,,, @ . .

No, but I’m sure I could find it if I had to…

 

[Dool2]

No, but I’m sure I could find it if I had to…

He will probably be on to it already, I feel sure he reads the forums

 

[Roy Gavin]

Monitoring forums is a essential part of business for any manufacturer these days, so the company will know about it.
Whether or not the current importer is responsible for warranty claims for bikes sold by the previous importer is a question no one is asking, and few will know the correct answer.
And in my experience most other manufacturers, car or bike, have a similar attitude to warranty claims, they make it as difficult and as slow as possible to deter folks like the OP who have not even read the conditions of the warranty and are complaining about items which are simply not covered.
BMW are probably the worst, even recall items like gearboxes and final drives take over six months to fix.
Bluestrom's advice is sound on this, no point in saving forty out quid if you have to be without a vital bike for months.

 

[Woodstock]

Euro 4 bikes have / had TWO year warranty. Unless your supplying dealer is generous.
Euro 5 bikes, the three year warranty was introduced. For what it is worth. Anyone read the exclusions?

When the indicator switch failed on my Euro 4, at 20 months , the local RE dealer suggested I get one from Hitchcocks, as I had not got RE dealer stamps in the book (Other than 300mile one).
Frankly, I couldn't be bothered to argue. . £44 and one hour of my time sorted it.
Though what dealer oil and filter changes, and (possibly) tappet checks have to do with rubbish switchgear failure is beyond me.

Interesting the indicator switch failed. It is one of the items on my Interceptor I find dodgy and I have already purchased the assembly from Hitchcocks to sit in the cupboard until needed or my estate sale. It was cheap insurance. I'll reiterate that for historical reasons I never had a lot of faith in the warranty and that I have already fixed the instrument cluster by buying a part from eBay and swapping over the housing. I very much like my dealership but RE is not there at the global level for support. It's clear when you read the comments here and on YouTube vlogs. They will improve or wither. My bet is they will improve but we all live with today. And in the interim, there are various parts suppliers in the USA who seem to be ramping up onsite supplies so I can save the shipping from Hitchcocks. The good news is that Enfields are still relatively simple technology.

 

[Dool2]

The level we occupy is some what lower than the likes of a Mercedes Benz B class owner, they dont get the same level of service as the "S". SIAT
You Pay Your Money etc, and it was small money we paid!
Fortunately it is a simple machine, hardest bit is getting the Tank off

 

[portisheadric]

BMW are probably the worst, even recall items like gearboxes and final drives take over six months to fix.
Bluestrom's advice is sound on this, no point in saving forty out quid if you have to be without a vital bike for months.

Recall quality must vary around the world!
When my 1150 was subject to a gearbox recall I got a call from my dealer notifying me that they need to bring my bike in for work and not to ride it. Next day they turned up at 0830 with a replacement bike on the back of a truck and offered it to me whilst for the duration mine was at the workshop. I asked how long the repairs were expected to take and they said about a day. I didn’t need their replacement bike and mine was dropped off the next day after the work had been carried out at around 1830. No gripes whatsoever with BMW warranty.

After problems with RE I never paid for another service and never went back to that particular dealership for future bike purchases either and when the time did come for minor repair work I was quids in with what I’d saved with home servicing. Haven’t taken the last 3 new bikes I’ve bought back for a second service and it’s that’s worked out fine for my wallet, not so much the dealers.

 

[Dool2]

I liked to support a Second hand Dealer in what was once the Motorcycle center of the City, as years went by they stopped selling S/H Bikes and started concentrating on importing Chinese Scooters, probably the only time they ever made Good money

 

[Roy Gavin]

Recall quality must vary around the world!
When my 1150 was subject to a gearbox recall I got a call from my dealer notifying me that they need to bring my bike in for work and not to ride it. Next day they turned up at 0830 with a replacement bike on the back of a truck and offered it to me whilst for the duration mine was at the workshop. I asked how long the repairs were expected to take and they said about a day. I didn’t need their replacement bike and mine was dropped off the next day after the work had been carried out at around 1830. No gripes whatsoever with BMW warranty.

After problems with RE I never paid for another service and never went back to that particular dealership for future bike purchases either and when the time did come for minor repair work I was quids in with what I’d saved with home servicing. Haven’t taken the last 3 new bikes I’ve bought back for a second service and it’s that’s worked out fine for my wallet, not so much the dealers.

Most motorcycle forums are international , and at the time I was having problems in OZ the problem was worldwide.
BMW were selective with their recalls, depending on consumer legislation in the individual countries, and items which were the subject of a recall in other countries were rejected in Oz, due to our weak consumer laws.
This was in the early 2000s, I had a 2000 F650GS which the States only BMW dealer's factory trained mechanic accurately described as a - " piece of shit" and told me to get it out of his workshop and don't bring it back, even although it was still under warranty.
Things may have changed at Importer level, and the BMW agency has changed hands a couple of times, so things may be better today, but you can't change what has happened in the past and a Company philosophy which permitted it to happen.

 

[Dool2]

Telling ya they cant be too choosie , I was offered a BMW dealership once in the wild west about 35 years ago, I would need to Buy their Patented/Bosch Fuel injection Test Rig for the then New K series, back then I think 7 thousand dollars would have sealed the Deal.
And there was at least 1 K bike in town that I had worked on! Needless to say I didnt take up that offer.
My Wife bought a Mini Cooper S and the experience was such that I shall never touch a Beemer again.