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Scram 411 reliability

F

Fletch350

Getting there...
Location
North Yorkshire
Hi everyone,
This is my first post and unfortunately it's not a good one...
When the scram first appeared in the UK I was immediately smitten with the looks and concept,as a "mature" sports bike rider of 30+ years experience I felt the need for a change.the scram seemed the perfect slow down and grow up machine so I purchased a white flame model in December 2022.
The weather in the UK this winter hasn't been great so the bike has lived in my garage with the occasional optimate battery charge until today.all the excitement of the first ride and I was determined to run the bike in correctly.it started instantly and I let it idle for a few minutes before setting off on a gentle first ride.
First gear selected and started to ride away it immediately started to stumble then die.luckily still on my drive.
I checked the obvious things...fuel yes,pump running on start up yes.manualy checked clutch and side stand cut outs yes.removed excess grease from the relays but still no signs of life.I decided not to remove the fuel tank to check spark and fuel as it is a new bike with 1 mile on the clock.its returning to the dealers Monday under warranty but am I just unlucky? Not a auspicious start at all.
 
Fletch350 said:
Hi everyone,
This is my first post and unfortunately it's not a good one...
When the scram first appeared in the UK I was immediately smitten with the looks and concept,as a "mature" sports bike rider of 30+ years experience I felt the need for a change.the scram seemed the perfect slow down and grow up machine so I purchased a white flame model in December 2022.
The weather in the UK this winter hasn't been great so the bike has lived in my garage with the occasional optimate battery charge until today.all the excitement of the first ride and I was determined to run the bike in correctly.it started instantly and I let it idle for a few minutes before setting off on a gentle first ride.
First gear selected and started to ride away it immediately started to stumble then die.luckily still on my drive.
I checked the obvious things...fuel yes,pump running on start up yes.manualy checked clutch and side stand cut outs yes.removed excess grease from the relays but still no signs of life.I decided not to remove the fuel tank to check spark and fuel as it is a new bike with 1 mile on the clock.its returning to the dealers Monday under warranty but am I just unlucky? Not a auspicious start at all.
Click to expand...
Had a Honda Africa Twin with brake problem from new. Only bike that had ever given me a problem. Fixed in a day and back out. It happens!
 
I know it doesn’t help you at all, but all the new bikes and cars I’ve bought over the years have always had a few (iirc 4 was the lowest recorded mileage) on them. If the dealer had done proper road test you wouldn’t be where you are now.
Hope it’s nothing too serious and more importantly (given the changeover from MotoGB to RE as the uk distributor) they fix it quickly.
 
I gave the bike my own PDI when it arrived and all was good.hopefully I'll find out more tomorrow.rather annoying as my 23 year old Yamaha yzf1000 on carbs started instantly and ran after spending winter in the garage.
 
An update...my Enfield dealer (eddy's Moto) have had the bike for the past four days.they managed to get it started but can't find what the caused the breakdown,which is worrying.Best of all they are refusing to return it and asking me to collect it.the bike has only moved twice in its life both times in the back of a Enfield van.
I had intended to heat cycle and run it in very carefully but am now faced with it's first journey being a 30+ mile run down a 70mph dual carriageway so there goes that plan.
Pretty disappointed with both the dealer and the royal Enfield experience.all this on a brand new bike with 1 mile recorded.
 
My issues are more with royal Enfield/ Moto UK.the fact that the RE recovery warranty doesn't cover returning the bike after a breakdown.I felt in view of the circumstances of my new 1 mile scram breaking down on it's first start a return from the dealers of thirty miles away was warranted.
If you do have a problem and require help from RE customer services good luck.the link on the RE website consists of making appointments for test rides and that's about it,good luck too finding an RE customer services phone number when Moto UK aren't willing to help.the service I received at eddy's Moto was good apart from the bike non return and that is REs policy.
I don't want to sound negative and do like the scram and am certainly going to stay with it now it's hopefully not going to let me down.
 
That seems a little odd to me fletch, i had RE Roadside Assist collect my bike from home and deliver to the dealers for a warranty issue, should of been straight forward for you, lack of communication somewhere.
 
I did receive a return call from Moto GB customer service eventually offering to return the bike to me.Unfortunately I had given up and collected the scram a week earlier.If you purchase a royal Enfield my advice would be use a dealer local to you as any warranty or break down recovery is one way only regardless of the circumstances of your bikes failure.which I personally find unacceptable.
Let's hope with RE changing dealer networks the Moto GB customer service experience will soon be a distant bad memory.
 
Glad to hear the bike is ok now.
Not got around to fitting connectors to battery for a trickle charger yet but mine's been ok so far.
Only thing spokes look like they will show corrosion easily and I don't know what they put on the chain from new. Thought it would be ok for a couple of weeks but started to show rust standing in the garage. Gave it a thorough going over with chain lube today.
 
Fletch350 said:
I did receive a return call from Moto GB customer service eventually offering to return the bike to me.Unfortunately I had given up and collected the scram a week earlier.If you purchase a royal Enfield my advice would be use a dealer local to you as any warranty or break down recovery is one way only regardless of the circumstances of your bikes failure.which I personally find unacceptable.
Let's hope with RE changing dealer networks the Moto GB customer service experience will soon be a distant bad memory.
Click to expand...
Yes your right, it's a one way service only, normally when you have the problem and need to get to a dealer, blimey someone mucked that up for you, i would'nt be so keen on a dealer close to me where i live, in fact if i bought again i would travel down to Cooperb, not a long distance in relation to our US brethren i know, but i reckon for RE a decent dealer will make all the difference. Glad to hear your sorted now (y)
 
Well it's been a few months of ownership now.personally I consider myself a warm weather leisure rider, I've paid my dues in the terms of all year riding/commuting in other years and bikes.despite my mostly negative comments in regard of the scram it's time to address a few issues posted here and elsewhere.
Firstly I'm of an age were I've owned and ridden a lot of bikes and these are my thoughts....
Firstly performance,yes it's not a "fast" bike but how fast a bike do you need? At least in the UK with our poorly maintained excessively speed camera infested roads it's more than adequate.Yes I'm aware that some people will see that as a poor excuse for a modern day 24bhp motorcycle.Ignore the bhp figures and enjoy the torque it's not a slow bike genuinely.
Brakes...the front brake particularly, fit EBC pads pads (by memory FA 181R) before you literally turn a wheel.In less than 50 miles you will have a sharp biting good front brake.The factory rear is more than good enough as standard.
Tyres and handling....Harris performance designed the frame and did a more than adequate job.The OEM tyres look cheap but will surprise you with their grip.Yes that all sounds great and wonderful but the scram is perhaps the easiest bike to ride I've yet experienced.For an A2 or new rider you literally can't go wrong unless you try really, really hard to be an idiot on the road.
Price wise it's hard to beat with little competition unless it's a Chinese bike which I refuse compare to anything.Reliability is fairly well proven by the Himalayan with few a few minor issues which are easy to fix and adapt to.Personally I'm fitting a fuel x lite but that's more a statement on modern emissions standards than a fault by royal Enfield.
By way of comparison my scram shares a garage with a Yamaha FZR1000 ,FZ 6 and a recently departed Aprilia RSV1000R.Yes I'm getting old but the first bike key to grab is normally the royal Enfield.....
 
Fletch350 said:
Hi everyone,
This is my first post and unfortunately it's not a good one...
When the scram first appeared in the UK I was immediately smitten with the looks and concept,as a "mature" sports bike rider of 30+ years experience I felt the need for a change.the scram seemed the perfect slow down and grow up machine so I purchased a white flame model in December 2022.
The weather in the UK this winter hasn't been great so the bike has lived in my garage with the occasional optimate battery charge until today.all the excitement of the first ride and I was determined to run the bike in correctly.it started instantly and I let it idle for a few minutes before setting off on a gentle first ride.
First gear selected and started to ride away it immediately started to stumble then die.luckily still on my drive.
I checked the obvious things...fuel yes,pump running on start up yes.manualy checked clutch and side stand cut outs yes.removed excess grease from the relays but still no signs of life.I decided not to remove the fuel tank to check spark and fuel as it is a new bike with 1 mile on the clock.its returning to the dealers Monday under warranty but am I just unlucky? Not a auspicious start at all.
Click to expand...
My scram broke down and it was summer I waited for RAC about two hours in the sun and it was the battery which is a known fault,I replaced it with a four terminal stronger battery for heated grips
 
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Hi, I realize that this is a MUCH older thread, but I've actually been having a similar issue? Ive got about 3200 miles on my 2023 scram, starting from last year, and I had some stalling problems at stop signs. For context, its been about 90*F around where I live.
 
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